Earn HQ points on every order, save more, and build faster. Learn more

Get 5% off all orders over 5K with 5OFF5K + Get 10% off all orders over 10K with 10OFF10K

Campervan HQ Points

PROGRAM DETAILS

Points are set to expire 90-days post purchase. You'll receive an email warning 30-days and 3-days prior to points expiring. Once points expire, we cannot reissue points. Redeemed coupon code rewards will expire 6-months from the date of redemption.

View ways to earn in the "Rewards" gift icon in the lower left screen for current point details. Point amounts and ways to earn are subject to change without notice.

Guest users will earn points at purchase without creating a Campervan HQ user account. To access your point information and redeem points, users must create an account.

Refunds + Redemptions

FAQ

Can I refund my points after redeeming?

No, points can not be refunded once a customer has redeemed points for a coupon.

Do redeemed coupons expire?

Yes, redeemed coupons will expire 6 months from the date redeemed.

Do earned points refund if I return or cancel my order?

Yes, If an order is refunded, partially refunded or voided, points earned on that order will be reversed

Do spent points refund if I return or cancel my order?

No, if a customer has used a reward on an order and that order is refunded/partially refunded/voided/canceled/etc, points spent for the reward are not refunded back to the customer:

This is because how Smile works is customers spend their points for rewards, rather than orders.

When a customer uses their reward on an order the points spent for a reward are deducted from the customer's points balance as soon as they spend them to create the reward.

Do discount rewards refund if I return or cancel my order?

Yes, a discount code reward will remain active for a new order. However, the discount code will expire 6 months from the original redemption date.